Video Games (both on line and in device)

E-Sports games

E-Sports events and championships (see also Show Business)

New Gaming Devices

Casinos apps


Providing good service to customers and understanding their needs while properly managing their emotional states is a necessity and a competitive advantage for large companies. Especially in times when such services are usually automated and dehumanized.

Kopernica can support a more advanced system to help and manage CS by understanding moods and worries of customers.  It can process customer’s inputs and manage them:

  • Waiting list management.
  • Management of emotions for complaints.
  • Programmed responses and stimuli.
  • Notices and recommendations to the telephone operator.
  • Engagement
  • Motivation
  • Interest
  • Devices usage and experience
  • E-Sport event and championships shows experience measurement.
  • Brand Sponsorship efficiency (see also Market Research Branding and Communication section).