GAMING AND E-SPORTS
Video Games (both on line and in device)
E-Sports events and championships (see also Show Business)
New Gaming Devices
Providing good service to customers and understanding their needs while properly managing their emotional states is a necessity and a competitive advantage for large companies. Especially in times when such services are usually automated and dehumanized.
Kopernica can support a more advanced system to help and manage CS by understanding moods and worries of customers. It can process customer’s inputs and manage them:
- Waiting list management.
- Management of emotions for complaints.
- Programmed responses and stimuli.
- Notices and recommendations to the telephone operator.
- Devices usage and experience
- E-Sport event and championships shows experience measurement.
- Brand Sponsorship efficiency (see also Market Research Branding and Communication section).